Your Infrastructure. Our Responsibility.

We Don't Just Support Your Security Platforms.We Manage Them.

Fully managed SIEM, IAM, and Data Protection services. We monitor, maintain, optimize, and evolve your security infrastructure 24/7/365  - so your team can focus on strategic initiatives, not operational firefighting.

100% platform uptime guarantee
Proactive issue resolution - we fix before you notice
30% average reduction in security operations cost

Trusted by enterprises running critical security infrastructure

24/7 MonitoringZero Downtime SLADedicated TeamMonthly Reviews

The Managed Services Difference

Stop reacting to problems. Start preventing them. Our managed services model means we own your platform's health, performance, and optimization  - not just answer tickets when things break.

Traditional Support

Break-Fix Model

You call when something breaks
Reactive troubleshooting only
Ticket-based, unpredictable costs
Response time SLAs, not outcome SLAs
No ongoing optimization
You own the platform health
Vendor relationship
Knowledge stays with support team
Managed Services

Full Ownership Model

We monitor 24/7 - fix before you notice
Proactive prevention & optimization
Fixed monthly fee, predictable budget
Uptime & performance SLAs
Continuous improvement included
We own the platform health
Strategic partnership
Full documentation & knowledge transfer

Comprehensive Managed Services

Everything you need to run enterprise-grade security infrastructure, fully managed

Fully Managed SIEM Operations

We become your extended SOC operations team. From log source management to threat hunting, we handle everything while your analysts focus on investigations and response.

Managed Services Include:

24/7 Platform Monitoring

Real-time health monitoring, capacity tracking, performance optimization

Log Source Management

Onboard new sources, troubleshoot parsing, optimize ingestion rates

Correlation Rule Management

Develop custom rules, tune existing rules, reduce false positives by 80%+

Use Case Development

Build detection use cases for emerging threats and compliance requirements

Alert Triage & Enrichment

Initial analysis, context enrichment, priority assignment to your SOC

Performance Optimization

Index tuning, query optimization, resource rightsizing

Reporting & Dashboards

Executive dashboards, compliance reports, KPI tracking

Version Management

Plan and execute upgrades, patch management, regression testing

Documentation & Runbooks

Maintain platform documentation, incident runbooks, configuration records

Knowledge Transfer

Train your team, quarterly workshops, best practices sharing

Your Dedicated Team

Named Resources, Not a Ticket Queue

You're not working with a faceless support queue. You get a dedicated team that knows your environment, your business, and your goals.

TAM
Technical Account Manager
Your primary contact, coordinates all activities
LE
Lead Engineer
Deep platform expertise, handles complex issues
SE
Support Engineers (2-3)
Day-to-day management and monitoring
SA
Security Analyst (Optional)
Alert triage and threat hunting support

Our SLA Commitments

Platform Uptime99.9%
Critical Response<15 min
Incident Resolution99% within SLA
Monthly Uptime CreditsAutomatic

How We Work Together

Onboarding (Week 1-2)
Platform audit, documentation, team introductions, runbook creation
Stabilization (Month 1)
Fix existing issues, optimize configuration, establish baseline
Optimization (Month 2-3)
Tune performance, reduce noise, implement best practices
Steady State (Ongoing)
24/7 management, continuous improvement, regular reviews
Quarterly Business Reviews
Performance metrics, optimization opportunities, roadmap planning

Platforms We Fully Manage

SIEM Platforms

I
IBM QRadar
S
Splunk Enterprise Security
A
ArcSight ESM
L
LogRhythm
E
Elastic Security
M
Microsoft Sentinel

IAM Platforms

I
IBM Security Verify
O
Okta
C
CyberArk PAM
S
SailPoint
F
ForgeRock
P
Ping Identity
M
Microsoft Entra ID

Data Protection

I
IBM Guardium
I
Imperva
V
Veritas NetBackup
V
Veeam
C
Commvault
R
Rubrik

Why Organizations Choose Managed Services

01

Predictable Costs

Fixed monthly fee means no surprise bills. Budget accurately for the year. Average 30% cost reduction vs hiring internal team.

02

Always Current Expertise

Our team trains continuously on latest threats, techniques, and platform features. You don't need to worry about certifications or knowledge gaps.

03

Focus on Strategy, Not Operations

Your security team focuses on threat hunting, incident response, and strategic initiatives - not log parsing and backup job failures.

04

24/7/365 Coverage Without 24/7 Hiring

Get round-the-clock coverage without hiring, training, and retaining 3+ shifts of engineers. We provide seamless global coverage.

05

Faster Issue Resolution

We've seen every scenario across hundreds of deployments. Issues that would take your team days take us hours because we've solved it before.

06

Continuous Improvement

Monthly optimization reviews mean your platforms get better every month. Not just maintained - actively improved and evolved.

The Business Case for Managed Services

Real savings, measurable outcomes. Here's what organizations typically achieve with our managed services.

Cost Optimization

Eliminate the cost of building and maintaining an internal operations team while getting better outcomes.

30%
Average cost reduction
$0
Hiring/training costs
100%
Predictable monthly fee
12 months
Typical payback period

Operational Efficiency

Faster issue resolution and proactive management mean less downtime and better platform performance.

80%
Reduction in incidents
4x
Faster issue resolution
99.9%
Platform uptime
<15 min
Critical response time

Team Productivity

Your security team focuses on high-value work - investigations, threat hunting, strategic initiatives.

60%
More time for strategic work
0
Alert fatigue from ops
10x
ROI on analyst time
24/7
Coverage without shifts

Risk Reduction

Better platform health, faster threat detection, and guaranteed coverage reduce your overall security risk.

50%
Faster threat detection
90%
Reduction in misconfigurations
100%
Coverage (no holidays/sick days)
Continuous
Platform optimization

How to Get Started

1

Discovery Call

30-minute consultation to understand your environment and goals

2

Platform Assessment

We audit your current setup and identify optimization opportunities

3

Custom Proposal

Detailed scope, team structure, SLAs, and pricing tailored to your needs

4

Onboarding

2-week transition: documentation, access setup, knowledge transfer

Managed Services FAQ

General

What's included in the monthly fee?

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Everything needed to manage your platforms: 24/7 monitoring, all maintenance and optimization work, dedicated team, monthly reports, and quarterly business reviews. The only things not included are platform license costs (which you pay directly to vendors) and major projects like platform migrations or new deployments (quoted separately as Professional Services).

General

Do I lose control of my platforms?

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No. You retain full ownership and control. We manage operations, but you make strategic decisions. You have audit access to everything we do, real-time dashboards, and can review any change before implementation if you choose.

General

What if we already have an internal team?

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Perfect! We augment your team, not replace them. Your analysts focus on threat hunting, incident response, and strategic work. We handle operational firefighting - log parsing, rule tuning, backup failures, etc. Most clients keep their security team and eliminate the ops burden.

General

Can we start with one platform and add more later?

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Absolutely. Many clients start with their most painful platform (usually SIEM) and expand after seeing results. We design services to scale with you.

General

What's the contract term?

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Typically 12 months for managed services. However, we offer quarterly reviews and either party can adjust scope or exit with 90 days notice. We want long-term partnerships, not locked-in customers.

General

How is pricing determined?

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Based on platform complexity, data volume, number of use cases/policies, integration requirements, and service level desired. Each engagement is custom. Schedule a call and we'll provide a detailed quote within 5 business days.

Technical

Do you need administrative access to our environment?

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We need appropriate access to manage the platforms - typically read-write on the security tools themselves. We do NOT need domain admin or access to production systems. All access is audited, uses MFA, and follows least-privilege principles. You can revoke access anytime.

Technical

Can you work with our existing tools and processes?

+
Yes. We integrate with your ticketing system (ServiceNow, Jira), chat tools (Slack, Teams), and workflows. We adapt to your processes, not force you to change.

Technical

What if there's a major incident?

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We immediately engage per your incident response plan. For P1 incidents, you get our lead engineer within 15 minutes. We coordinate with your IR team, provide platform expertise, and handle all platform-related remediation. War room support included 24/7.

Technical

Do you support hybrid/multi-cloud deployments?

+
Yes. Whether your platforms are on-premise, cloud (AWS/Azure/GCP), or hybrid, we manage them all. We have expertise across all deployment models.

Business

How quickly can you onboard us?

+
2-4 weeks typically. Week 1-2: platform audit, documentation, access setup. Week 3-4: team shadow your operations, knowledge transfer. By week 4, we're fully managing with your team in oversight mode.

Business

What happens if our environment changes significantly?

+
We conduct quarterly scope reviews. If your data volume doubles, you add new platforms, or requirements change, we adjust the engagement and pricing accordingly. Works both ways - if scope decreases, so does the fee.

Business

Can we bring management in-house later?

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Of course. We don't lock you in. If you decide to build an internal team later, we provide full knowledge transfer, documentation, runbooks, and train your team. Many clients start in-house, move to managed services during growth, then bring it back in-house at maturity.

Business

What's your team's background?

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All our platform engineers hold vendor certifications (QRadar CSA, Splunk Certified Admin, CyberArk Sentry, etc.). Average 7+ years hands-on experience. Many are former SOC analysts or security engineers who moved into platform management. You get people who've lived in these tools.

Business

How do you ensure service quality?

+
Four ways: (1) SLAs with financial penalties if we miss them, (2) Monthly reports showing all metrics and SLA achievement, (3) Quarterly business reviews where you can raise concerns, (4) Dedicated TAM who's your advocate internally. If you're unhappy, we hear about it quickly and fix it.

Ready to Offload Platform Management?

Let's Discuss Your Custom Managed Services Package

Schedule a 30-minute consultation. We'll assess your environment, understand your goals, and provide a detailed proposal with pricing within 5 business days. No obligation.

Schedule Consultation
Free Platform AssessmentCustom Proposal in 5 DaysNo Long-term Lock-in
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