Your Security Platforms. Our 24/7 Managed Services.

We Don't Just Support Your Security Platforms.We Manage Them.

Fully managed SIEM services, managed IAM services, and managed end to end Data Protection support for QRadar, Splunk, CyberArk, Okta, and 20+ platforms. 24/7 SOC operations, monitoring, and optimization — serving enterprises in India, Middle East, Europe, and worldwide.

99.9% platform uptime SLA for SIEM and IAM
Proactive 24/7 monitoring — we fix before you notice
30% average reduction vs in-house SOC operations

Trusted by enterprises running critical security infrastructure

24/7 MonitoringZero Downtime SLADedicated TeamMonthly Reviews

Why Managed SIEM & IAM Services Beat Traditional Support

Stop reacting to problems. Start preventing them. Our managed services model means we own your platform's health, performance, and optimization  - not just answer tickets when things break.

Traditional Support

Break-Fix Model

You call when something breaks
Reactive troubleshooting only
Ticket-based, unpredictable costs
Response time SLAs, not outcome SLAs
No ongoing optimization
You own the platform health
Vendor relationship
Knowledge stays with support team
Managed Services

Full Ownership Model

We monitor 24/7 - fix before you notice
Proactive prevention & optimization
Fixed monthly fee, predictable budget
Uptime & performance SLAs
Continuous improvement included
We own the platform health
Strategic partnership
Full documentation & knowledge transfer

Managed Security Services for Enterprise Platforms

24/7 managed SIEM services, managed IAM services, and data protection support — fully managed by certified platform experts

Fully Managed SIEM Operations

Fully Managed SIEM Services | SOC as a Service - We become your outsourced SOC team for QRadar, Splunk, ArcSight, and LogRhythm. 24/7 monitoring, log source management, threat detection, and alert triage — so your analysts focus on investigations, not operations.

Expert Managed SIEM Services Include:

24/7 Platform Monitoring

Real-time health monitoring, capacity tracking, performance optimization

Log Source Management

Onboard new sources, troubleshoot parsing, optimize ingestion rates

Correlation Rule Management

Develop custom rules, tune existing rules, reduce false positives by 80%+

Use Case Development

Build detection use cases for emerging threats and compliance requirements

Alert Triage & Enrichment

Initial analysis, context enrichment, priority assignment to your SOC

Performance Optimization

Index tuning, query optimization, resource rightsizing

Reporting & Dashboards

Executive dashboards, compliance reports, KPI tracking

Version Management

Plan and execute upgrades, patch management, regression testing

Documentation & Runbooks

Maintain platform documentation, incident runbooks, configuration records

Knowledge Transfer

Train your team, quarterly workshops, best practices sharing

Your Dedicated Team

Named Resources, Not a Ticket Queue

You're not working with a faceless support queue. You get a dedicated team that knows your environment, your business, and your goals.

TAM
Technical Account Manager
Your primary contact, coordinates all activities
LE
Lead Engineer
Deep platform expertise, handles complex issues
SE
Support Engineers (2-3)
Day-to-day management and monitoring
SA
Security Analyst (Optional)
Alert triage and threat hunting support

Our SLA Commitments

Platform Uptime99.9%
Critical Response<15 min
Incident Resolution99% within SLA
Monthly Uptime CreditsAutomatic

How We Work Together

Onboarding (Week 1-2)
Platform audit, documentation, team introductions, runbook creation
Stabilization (Month 1)
Fix existing issues, optimize configuration, establish baseline
Optimization (Month 2-3)
Tune performance, reduce noise, implement best practices
Steady State (Ongoing)
24/7 management, continuous improvement, regular reviews
Quarterly Business Reviews
Performance metrics, optimization opportunities, roadmap planning

Managed Services for 20+ Security Platforms

SIEM Platforms

I
IBM QRadar
S
Splunk Enterprise Security
A
ArcSight ESM
L
LogRhythm
E
Elastic Security
M
Microsoft Sentinel

IAM Platforms

I
IBM Security Verify
O
Okta
C
CyberArk PAM
S
SailPoint
F
ForgeRock
P
Ping Identity
M
Microsoft Entra ID

Data Protection

I
IBM Guardium
I
Imperva
V
Veritas NetBackup
V
Veeam
C
Commvault
R
Rubrik

Why Organizations Choose Managed Services

01

Predictable Costs

Fixed monthly fee means no surprise bills. Budget accurately for the year. Average 30% cost reduction vs hiring internal team.

02

Always Current Expertise

Our team trains continuously on latest threats, techniques, and platform features. You don't need to worry about certifications or knowledge gaps.

03

Focus on Strategy, Not Operations

Your security team focuses on threat hunting, incident response, and strategic initiatives - not log parsing and backup job failures.

04

24/7 SOC Coverage Without Building an In-House Team

Get round-the-clock managed security services without hiring 3+ shifts of engineers. Outsourced SOC operations with global coverage — serving clients in India, Middle East, Europe, and worldwide.

05

Faster Issue Resolution

We've seen every scenario across hundreds of deployments. Issues that would take your team days take us hours because we've solved it before.

06

Continuous Improvement

Monthly optimization reviews mean your platforms get better every month. Not just maintained - actively improved and evolved.

The Business Case for Managed Services

Real savings, measurable outcomes. Here's what organizations typically achieve with our managed services.

Cost Optimization

Eliminate the cost of building and maintaining an internal operations team while getting better outcomes.

30%
Average cost reduction
$0
Hiring/training costs
100%
Predictable monthly fee
12 months
Typical payback period

Operational Efficiency

Faster issue resolution and proactive management mean less downtime and better platform performance.

80%
Reduction in incidents
4x
Faster issue resolution
99.9%
Platform uptime
<15 min
Critical response time

Team Productivity

Your security team focuses on high-value work - investigations, threat hunting, strategic initiatives.

60%
More time for strategic work
0
Alert fatigue from ops
10x
ROI on analyst time
24/7
Coverage without shifts

Risk Reduction

Better platform health, faster threat detection, and guaranteed coverage reduce your overall security risk.

50%
Faster threat detection
90%
Reduction in misconfigurations
100%
Coverage (no holidays/sick days)
Continuous
Platform optimization

How to Get Started

1

Discovery Call

30-minute consultation to understand your environment and goals

2

Platform Assessment

We audit your current setup and identify optimization opportunities

3

Custom Proposal

Detailed scope, team structure, SLAs, and pricing tailored to your needs

4

Onboarding

2-week transition: documentation, access setup, knowledge transfer

Managed Services FAQ

General

What's included in the monthly fee?

+
Everything needed to manage your platforms: 24/7 monitoring, all maintenance and optimization work, dedicated team, monthly reports, and quarterly business reviews. The only things not included are platform license costs (which you pay directly to vendors) and major projects like platform migrations or new deployments (quoted separately as Professional Services).

General

Do you provide managed security services outside India?

+
Yes. We deliver managed SIEM and IAM services globally. Our operations center is based in India, providing 24/7 coverage for clients in Middle East, Europe, North America, and Asia-Pacific. Remote delivery with no geographic limitations.

General

What is SOC as a Service and do you offer it?

+
Yes. Our managed SIEM services include SOC as a Service — we act as your outsourced security operations center, providing 24/7 monitoring, alert triage, and incident escalation for QRadar, Splunk, and other SIEM platforms.

General

Do I lose control of my platforms?

+
No. You retain full ownership and control. We manage operations, but you make strategic decisions. You have audit access to everything we do, real-time dashboards, and can review any change before implementation if you choose.

General

What if we already have an internal team?

+
Perfect! We augment your team, not replace them. Your analysts focus on threat hunting, incident response, and strategic work. We handle operational firefighting - log parsing, rule tuning, backup failures, etc. Most clients keep their security team and eliminate the ops burden.

General

Can we start with one platform and add more later?

+
Absolutely. Many clients start with their most painful platform (usually SIEM) and expand after seeing results. We design services to scale with you.

General

What's the contract term?

+
Typically 12 months for managed services. However, we offer quarterly reviews and either party can adjust scope or exit with 90 days notice. We want long-term partnerships, not locked-in customers.

General

How is pricing determined?

+
Based on platform complexity, data volume, number of use cases/policies, integration requirements, and service level desired. Each engagement is custom. Schedule a call and we'll provide a detailed quote within 5 business days.

Technical

Do you need administrative access to our environment?

+
We need appropriate access to manage the platforms - typically read-write on the security tools themselves. We do NOT need domain admin or access to production systems. All access is audited, uses MFA, and follows least-privilege principles. You can revoke access anytime.

Technical

Can you work with our existing tools and processes?

+
Yes. We integrate with your ticketing system (ServiceNow, Jira), chat tools (Slack, Teams), and workflows. We adapt to your processes, not force you to change.

Technical

What if there's a major incident?

+
We immediately engage per your incident response plan. For P1 incidents, you get our lead engineer within 15 minutes. We coordinate with your IR team, provide platform expertise, and handle all platform-related remediation. War room support included 24/7.

Technical

Do you support hybrid/multi-cloud deployments?

+
Yes. Whether your platforms are on-premise, cloud (AWS/Azure/GCP), or hybrid, we manage them all. We have expertise across all deployment models.

Business

How quickly can you onboard us?

+
2-4 weeks typically. Week 1-2: platform audit, documentation, access setup. Week 3-4: team shadow your operations, knowledge transfer. By week 4, we're fully managing with your team in oversight mode.

Business

What happens if our environment changes significantly?

+
We conduct quarterly scope reviews. If your data volume doubles, you add new platforms, or requirements change, we adjust the engagement and pricing accordingly. Works both ways - if scope decreases, so does the fee.

Business

Can we bring management in-house later?

+
Of course. We don't lock you in. If you decide to build an internal team later, we provide full knowledge transfer, documentation, runbooks, and train your team. Many clients start in-house, move to managed services during growth, then bring it back in-house at maturity.

Business

What's your team's background?

+
All our platform engineers hold vendor certifications (QRadar CSA, Splunk Certified Admin, CyberArk Sentry, etc.). Average 7+ years hands-on experience. Many are former SOC analysts or security engineers who moved into platform management. You get people who've lived in these tools.

Business

How do you ensure service quality?

+
Four ways: (1) SLAs with financial penalties if we miss them, (2) Monthly reports showing all metrics and SLA achievement, (3) Quarterly business reviews where you can raise concerns, (4) Dedicated TAM who's your advocate internally. If you're unhappy, we hear about it quickly and fix it.

Ready to Outsource Your SIEM & IAM Operations?

Get 24/7 managed security services from certified platform experts. Serving enterprises in India, Middle East, Europe, and globally.

Schedule a 30-minute consultation. We, at CyberAube Technologies, will assess your environment, understand your goals, and provide a detailed proposal with pricing within 5 business days. No obligation.

Schedule Consultation
Free Platform AssessmentCustom Proposal in 5 DaysNo Long-term Lock-in
💬Need Support Now?